Worldwide Support Contacts

Before Contacting Support

To better understand and resolve your requests, please be prepared to provide the following information when you contact DocuShare Customer Support:

  • Your DocuShare server ID
  • Your DocuShare version number, including any updates installed
  • Your DocuShare operating system including updates, hardware configurations, and recent maintenance activities
  • The details of your problem, including what steps led up to the problem, the content of any error messages, and problem reproducibility
  • Your configuration and log files, should they be requested
Country Phone Number Website/Email Address
Australia

1-800-064-678

fujixerox.com.au
docushare.support@aus.fujixerox.com
Canada

1-800-835-9013 (after hours, English only)

xerox.ca
Czech Republic
& Slovakia

+42 (0) 227 036 344

ludek.louda@xerox.com
United Kingdom*

+442038879996

docushare.xerox.com/support
docushare.support@xerox.com
France*

+33185653661

docushare.xerox.com/support
docushare.support@xerox.com
Hong Kong

(852) 2513-2513

fujixerox.com.hk
hkcac@hkg.fujixerox.com
Indonesia

(+62) 21 23557888

astragraphia.co.id
docushare.sales@idn.fujixerox.com
Korea

(+82) 02 310 8600

fujixerox.co.kr
docushare.sales@kor.fujixerox.com
Latin America

1-800-835-9013
(English Only)

docushare.xerox.com/support
docushare.support@xerox.com
(English Only)
Malaysia

(+603) 7882 2888
Ext. 4224

fujixerox.com.my
fxsoftware@mys.fujixerox.com
New Zealand

(+64) 9 377 3834

fujixerox.co.nz
docushare.support@nzl.fujixerox.com
docushare.sales@nzl.fujixerox.com
Philippines

(+632) 886 7075

fujixerox.com.ph
Romania

(+40) 21 30 33 500

xerox.ro
Singapore

(+65) 6766 8888
(+65) 6761 6590

fujixerox.com.sg
helpdesk@sgp.fujixerox.com
Slovenia

(+386) 1 540 18 24

ksenija.plahuta@svn.xerox.com
Taiwan

(+886) 2 2713 1399

fujixerox.com.tw
Thailand

(662) 617-6700-24

fujixerox.co.th
css@tha.fujixerox.com
United States*

1-800-835-9013

docushare.xerox.com/support
docushare.support@xerox.com
Vietnam

(+84) 8 829 0038

* English language telephone support is available 24 hours a day, 7 days a week.

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