Customer Stories

DocuShare customers span many industries, across the globe. Read some of their most recent stories.
View all customer stories by industry

NASA Jet Propulsion Lab/CalTech

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NASA Jet Propulsion Lab/CalTech

Access to mined mission data.

Challenges

Leading U.S. center for robotic exploration of the solar system.

Requires distributed, cross-platform, user-friendly project work area and knowledge sharing capability.

Need for individualized web pages.

Solution

Repository for documents uploaded and exchanged daily by 6,000 users.

Provides internal and validated partner (external) access to vast online library of files and mission data, 24×7.

Facilitates collaboration and creation of web pages; Developer environment and workflow for library and search customization, compliance application.

Results

Speed planning and analysis with web access to documents and data, 24×7.

Elimination of bottlenecks caused by working with multiple systems.

Supports long-term high profile project work such as Mars Rover landing.

Global Healthcare Provider (HMO)

 

Global Healthcare Provider (HMO)

Making guidelines and hospital documents easily accessible.

Challenges

Abundance of policies, medical guidelines, forms, and other administrative documents.

Professionals spend time looking for information.

Lack of extra time to learn new tools.

Require daily access to HIPAA, JCAHO, and other healthcare policy guidelines that are frequently updated.

Solution

ECM solution for easy website publishing.

Seats added gradually, with adoption.

Integrates easily with other web-based applications, that link to right version of policy.

Frequent updates can be made by users.

Affordable, leaving room for other IT initiatives.

Results

Over 4,000 contributing users, over 20,000 able to view content.

Busy nurses, physicians quickly find most recent version of required policy, easily upload new versions.

Minimal support frees IT.

Ease of use encourages viral adoption, quick benefits.

Worldwide Clothing and Accessories Retailer

Worldwide Clothing and Accessories Retailer

Challenges

Streamline Accounts Payable invoice and expense report processing, which involved handling
and storing large volumes of paper.

Speed document-centric processing, including quick retrieval of stored documents.

Solution

Provides a cloud-based, secure process and technology to instantly capture and digitize highly confidential documents.

MFPs allow scanning of over 80,000 images monthly directly into the workflow.

Enable business partners globally to log into a self-service page and search.

Results

Reduced processing of accounts payable and employee contracts from days to hours, allowing staff to do more.

Cut document labor, transportation and storage costs; optimized imaging eliminated manual labor steps and increased security.

Tulane University

Tulane University

Document Services Center serves 11,000 students and 4,000 faculty.

Challenges

Recover from Hurricane Katrina (2005) damage.

Needed to improve the Center’s level of service to academic community, while controlling costs.

Speed critical university processes, expand existing ECM system.

Solution

Securely manage Katrina recovery documentation for FEMA.

Digitize up to one million pages for the Center, including accounts payable.

Integrate DocuShare with Autonomy technology to convert Major Declaration, Mail Transmittal, Inter-office Mail processes to electronic forms.

Results

Accounts Payable savings: $120,000; no longer physically track paperwork.

Access to documentation ensures FEMA payments.

Academic advisors spend less time on paperwork, more time on student guidance.

Pennsylvania Department of Human Services

Pennsylvania Department of Human Services

Serving Pennsylvanians in the community.

Challenges

Reduce cost and improve efficiency across a range of document-centric service areas and functions through 155 offices in 90 county locations.

Compliant archiving of documents.

Secure digital program to manage data responsibly.

Solution

Distributed scanning solution using statewide MFPs and desktop scanners (DocuMate).

Scanned documents routed to central DocuShare repository for processing, management, and collaborative work.

Internal portal houses all agency forms.

Results

Significantly reduced time required for claims processing – 78,000 claims processed annually, saving 80 hours of staff time weekly, or 2 full-time employees.

Freed up critical office space – one project alone eliminated need for 17 file cabinets.

Co-operative Financial Services

Co-operative Financial Services

Helps credit unions leverage latest technology to strengthen member connections and propel growth.

Challenges

Over 10,000 items of print, email, fax and hand-written customer correspondence and filing per day was manual.

Slow customer service impacted customer satisfaction and retention.

Purely manual processes extremely costly in terms of human resources, material resources and office space.

Solution

Fully automated e-mailroom efficiently processing and cataloguing all inbound insurance and retail banking correspondence.

Full enterprise content management service automating customer communication, distribution and processing.

Results

Massively improved and more proactive customer service: for example, same day turnaround for insurance claim settlements versus 7 days; no misplaced documents.

Operational cost savings through fewer calls to service desk and fewer employees handling correspondence; massive paper reduction.

Ducati

Ducati

Italian company that designs and manufactures motorcycles.

Challenges

Become more time efficient; reduce costs and obsolescence of promotional materials.

Employ a high quality service to cut outsourcing and improve efficiency in technical documentation. Rapid growth from 12,000 to 41,000 bikes caused a strategic move to outsource activities.

Solution

Xerox performed assessment of printers, devices, outsourcing partners for optimization and asset consolidation.

Rationalizing office machinery and streamlining the authoring, translation and delivery of technical manuals in 22 languages and other materials.

Results

Drove down direct costs by 10-23% and have reduced the lead time for User Manual printing from 15 days to one.

DocuShare handles document management, and now Ducati focuses on building amazing bikes.

City of New Haven and Public Schools

City of New Haven and Public Schools

Includes 48 schools serving over 7,000 students.

Challenges

New Haven Public Schools were stuck in a paper-driven system, with a large number of disparate devices and also paper-heavy processes.

Create a digital collaboration system to expedite the education reform process, and increase efficiency moving paper.

Reduce repair, toner and other costs.

Solution

Adopted Xerox-managed print services to consolidate and reduce printing, with DocuShare as a core content management system.

Removal of now not-needed printers, which saves money.

Results

Digital documents allow more efficient workflow, streamlined operations and two Xerox-managed print centers.

Teachers share best practices and collaborate on-line.

Savings of approximately $3.5 million over 5 years despite a projection of $1.2 million.

Global Insurance Company

Global Insurance Company

Multinational insurance and financial provider.

Challenges

Global insurance company needing to communicate and share documents across business unit.

Legal compliance around documents and Project implementation through Workflow.

Save costs by reducing time spent finding and working with company information.

Solution

Enable enterprise-wide departments to access and collaborate on documents globally.

Advanced workflow around documents saves time and money for departments.

Group Projects enabled virtually across departments provide instant collaboration and savings.

Results

Paper-free environment along with disaster recovery implementation ensures constant access to mission critical information.

ROI of DocuShare has grown year over year as more departments implement it.

DocuShare instant search and retrieval has saved corporation time and money.

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