DocuShare in Government

Xerox DocuShare helps public sector organizations improve efficiency and provide the transparency needed at all levels.

Government agencies from local and state to the federal level face many challenges that range from security to IT staffing, and meeting information requests. Digital technologies have improved your ability to serve citizens, but going digital also creates IT challenges. DocuShare solutions save time and cost, and help you manage government processes and do more with less.

“The solution enabled us to come into the 21st century. It helps us to meet performance indicators—which drives our funding—and better serve our customers. It’s changed the way we do business.”

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Jerry Pectol

Division Director of Unemployment Insurance, Oklahoma Employment Security Commission

The challenge for local government, municipalities, and federal and state agencies:

  • Retiring staff, vacant positions , shortage of IT candidates
  • Increased digitization – and perceived risk
  • Cyber and network security challenges, increased data breaches
  • Limited time for IT training
  • Directives to go paperless
  • Requirements for public-facing processes and access to information
  • Retention and compliance requirements

Benefits that an ECM solution can bring:

  • Improved efficiency
  • Ability to serve citizens digitally, improving response time and delivery of services
  • Cost-savings through automated processes, reduced paper storage
  • Cost-effective solutions
  • Support for paperless and “green” initiatives
  • Freeing up office space with digitization, and resources by reducing manual, paper-based processes
  • Efficient archiving and auditability


  • Claims handling
  • Public records publishing, requests
  • Correspondence tracking and management
  • Case management
  • Pension documents and processes
  • On-line and electronic forms (eForms)
  • Project management and collaboration
  • Police records digitization and mobile access
  • Records retention and archiving
  • Public information requests such as FOIA, records access

For more information about Workflow Automation solutions in Government, read the Industry Insight Brief.

“We were in a situation where we had filing cabinets full of data that was unavailable and vulnerable – virtually useless. DocuShare was the complete turnaround to digital that we needed. We now have responsible document management practices and we’re confident that we’re meeting the requirements of all our stakeholders.”

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James A. Weaver

CIO, Departments of Public Welfare, Insurance and Aging (Pennsylvania)

Automation is transforming government IT–see just some ways it can deliver results.

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